xd99 Terms and Conditions

General Terms and Applicability

These terms and conditions ("Terms") apply to the xd99 platform and all services operated under it. By visiting the xd99 website, creating an account, or using any service on the platform, you automatically agree to be bound by these terms.

xd99 reserves the right to change, amend, or update these terms at any time. Changes will take effect once published on the website. It is your responsibility to check this page regularly.

Eligibility and Age Requirement

To create an account and use services on xd99, you must meet the following conditions:

• You must be 21 years of age or older.
• You must create a valid account in your own name.
• The same person may not create more than one account.
• This platform may not be used from areas where online gaming or betting is legally prohibited.

Account Registration and Management

3.1 Registration Process

You must provide accurate and complete information when creating an account. Providing false or misleading information may result in the immediate cancellation of the account and forfeiture of any funds on deposit.

3.2 Login Credential Security

It is your responsibility to keep your xd99 account username and password completely confidential. If you suspect unauthorized access to your account, notify the xd99 support team immediately.

• Never share your login credentials with any third party.
• Use a strong password and change it regularly.
• If you log in on a public device, always log out at the end of your session.
• xd99 will not be liable for any third-party activity if login credentials are compromised.

3.3 Account Verification

Before a withdrawal, xd99 may verify your identity and payment method. A copy of your national identity card or passport may be requested. This process is carried out solely to protect your account and funds.

Deposit and Withdrawal Policy

4.1 Deposits

Funds can be deposited on xd99 using the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount for all methods is ৳100. Deposited funds are generally credited to the account instantly.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 15 minutes to 2 hours. Withdrawals must be made to the same payment method used for the deposit.

• Account verification must be completed before a withdrawal.
• Withdrawals may be delayed if there are outstanding bonus wagering requirements.
• xd99 reserves the right to carry out additional verification for unusual transactions.
• For bank transfers, major Bangladeshi banks including BRAC Bank, Dutch-Bangla Bank, and Islami Bank are supported.

Bonus and Promotion Terms

5.1 Welcome Bonus

New members will receive a 150% welcome bonus on their first deposit, up to a maximum of ৳15,000. For example: a deposit of ৳1,000 earns a bonus of ৳1,500 for a total balance of ৳2,500; a deposit of ৳22,000 earns the maximum bonus of ৳15,000 for a total balance of ৳37,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15 times the bonus amount. Wagering is calculated on the bonus amount only, not on the deposit plus bonus. Example: if you receive a bonus of ৳1,500, you must wager a total of ৳22,500 before withdrawing the bonus.

5.3 General Bonus Terms

• Bonuses apply to your own account only and are non-transferable.
• Account verification must be completed to take advantage of bonus offers.
• xd99 reserves the right to change or withdraw any bonus offer.
• If bonus fraud or misuse is suspected, the account will be investigated.
• Multiple bonus claims from the same household or the same IP address are not permitted.

Gaming Rules

Slots, casino games, sports betting, and live dealer games are available on the xd99 platform. Each game category has its own detailed rules that should be read before playing.

• Fair play is ensured across all games. No game manipulation is possible on the xd99 platform.
• If a game is interrupted due to a technical fault, that round may be cancelled.
• If a dispute arises over a game result, xd99's system log will be considered final.
• xd99 sets the betting limits for specific matches or markets in sports betting.
• If your internet connection is lost during a game, the bet may remain active.

Prohibited Activities

The following activities are strictly prohibited on the xd99 platform:

• Money laundering or transactions involving illegal funds.
• Hacking or unauthorized access to the platform's systems or software.
• Playing games using bots, automated software, or artificial intelligence.
• Strategic betting or "bonus hunting" to meet wagering requirements.
• A single person operating multiple accounts.
• Colluding with other users to manipulate games.
• Operating an account under a false identity or in someone else's name.
• Exploiting technical vulnerabilities or bugs in the platform.

Account Suspension and Closure Policy

8.1 Suspension by xd99

xd99 reserves the right to temporarily or permanently suspend any account in the following circumstances:

• If clear evidence of a terms violation is found.
• If fraudulent or unusual activity is suspected.
• If the user does not cooperate with account verification.
• Upon instruction from a law enforcement authority.

8.2 Account Closure by the User

You may request to close your account at any time. Before closure, all outstanding bonus wagering requirements must be met and any deposited funds must be withdrawn. Contact [email protected] or use live chat for assistance.

Privacy and Data Protection

xd99 places the highest importance on protecting your personal information. All data collected on our platform is secured through SSL encryption.

We never sell your information to third parties. However, we may be required to provide information under legal obligations or government directives. To learn more about how data is collected and used, please read our Privacy Policy.

• Documents collected for account verification are stored securely.
• Transaction records are kept for legal compliance purposes.
• Contact the support team to opt out of marketing communications.

Responsible Gaming

xd99 believes that gaming should be a source of entertainment, not addiction. We encourage our users to enjoy games responsibly.

• You can set deposit limits for yourself.
• A self-exclusion feature is available to temporarily suspend your own account.
• If you experience problems related to gaming, please seek professional advice.
• This platform is for users aged 21 and above only.

To learn more about responsible gaming, visit our Responsible Gaming page.

Dispute Resolution

11.1 Complaint Submission Process

In the event of a dispute or complaint, first contact the xd99 customer support team. Submit your complaint via live chat or at [email protected]. The support team responds in both Bengali and English.

11.2 Settlement Policy

In the event of disputes related to game results, transactions, or bonuses, xd99's system records and logs will be considered as final evidence. xd99 commits to reviewing all disputes fairly and impartially.

• After a complaint is submitted, a response will be provided within a reasonable time.
• Additional information or documentation may be requested if necessary.
• Funds related to an ongoing dispute may be temporarily held.

Amendment & Termination of Terms

12.1 Amendment Policy

xd99 reserves the right to modify these terms and conditions at any time. Efforts will be made to notify users of significant changes. Continued use of the platform after any changes constitutes acceptance of the new terms.

12.2 Limitation of Liability

xd99 will not bear any responsibility in the following cases:

• If gameplay is interrupted due to internet disconnection or technical issues.
• If a transaction is delayed due to a technical error on a third-party payment gateway.
• If account information is stolen due to the user's own negligence.
• If service is disrupted due to unforeseen circumstances (force majeure) such as natural disasters, cyber attacks, etc.

For any questions or inquiries regarding these terms and conditions, please contact our support team: [email protected] or via 24/7 live chat.