xd99's Privacy Policy

Definitions & Introduction

This privacy policy ("Policy") has been prepared on behalf of the company ("we", "our") that operates the xd99 platform and the xd99.lat website. We manage the personal information of our users ("you", "your") in accordance with the provisions set out in this policy.

This policy applies to the use of any service, gaming section, and digital platform of xd99. When you register on our website, create an account, or use our services, you are considered to have consented to the terms of this policy.

Key Definitions

• Personal Information: Any information by which you can be directly or indirectly identified — such as name, email, phone number, financial information, and similar.
• Processing: Any activity involving the collection, storage, modification, use, or deletion of personal information.
• Third Party: Any person or organisation other than xd99 and you.
• Cookie: A small data file stored on your device that improves the browsing experience.

What Information We Collect

When creating an account and using services on xd99, we may collect the following categories of information:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Email address
• Mobile number
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account details
• Relevant bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical Information

• IP address and device identifier information
• Browser type and version
• Operating system information
• Login time and session information
• Your browsing behaviour and activity on the platform

2.4 Communication Information

• Records of conversations with our support team via live chat and email
• Content of complaints, comments, or requests

How We Collect Information

We collect your information in the following ways:

3.1 Direct Collection

When you register an account on xd99, complete a payment, contact customer support, or fill in any of our forms, information is collected directly from you.

3.2 Automated Collection

Some information is collected automatically while you use our platform. This includes technical information gathered through cookies, web beacons, and similar technologies.

3.3 Via Third Parties

Information may be received where applicable from identity verification services, payment processors, or our business partners, always carried out in compliance with applicable law.

Why Your Information Is Used

xd99 uses your personal information only for the following lawful purposes:

4.1 Account Management & Service Delivery

• Creating and managing your account
• Verifying your identity and ensuring security
• Processing transactions and maintaining financial records
• Managing gaming services and bonus offers

4.2 Customer Support

• Resolving your complaints and requests
• Providing 24/7 live chat and email support
• Maintaining a history of previous communications

4.3 Security & Fraud Prevention

• Detecting and preventing unauthorised access and fraud
• Monitoring suspicious activity
• Ensuring the security of your account

4.4 Legal Compliance

• Complying with applicable laws and regulations
• Responding to lawful requests from government or regulatory authorities
• Meeting anti-money laundering (AML) obligations

4.5 Service Improvement

• Improving platform performance and user experience
• Providing personalised services based on your preferences
• Identifying and resolving technical issues

Sharing Information with Third Parties

xd99 does not sell your personal information. However, information may be shared with specific third parties in the following circumstances:

5.1 Service Providers

Necessary information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, cybersecurity, and technical operations. These organisations use information only by following our instructions and under strict confidentiality agreements.

5.2 Gaming Software Providers

Where applicable, information necessary for service delivery may be shared with software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others.

5.3 Legal Obligations

Information may be disclosed on the basis of a court order, a lawful request from a government authority, or a requirement under applicable law. In such cases, only the minimum information necessary to fulfil the legal obligation is shared.

5.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new owner or management. You will be notified in advance in such cases.

Cookies & Tracking Technologies

xd99 uses various types of cookies and tracking technologies. You can control cookies by changing your browser settings, though this may prevent some services from working properly.

6.1 Essential Cookies

Essential for the basic functionality of the platform. These cookies are used to maintain login sessions and ensure security.

6.2 Functionality Cookies

Used to remember your preferences and settings, such as language selection and personalised settings.

6.3 Analytical Cookies

Help us improve our services by analysing website traffic and user behaviour.

6.4 Cookie Controls

You can delete or disable cookies at any time from your browser settings. Please note that disabling essential cookies may affect the normal functioning of the xd99 platform.

Data Protection & Security

xd99 takes the highest technical and organisational measures to protect your personal information.

7.1 Technical Security Measures

• SSL Encryption: All data transmission is secured through SSL (Secure Socket Layer) encryption.
• Data Encryption: Stored sensitive information is protected using advanced encryption methods.
• Firewall & Intrusion Detection: Active monitoring systems are maintained to prevent unauthorised access.
• Regular Security Testing: Regular security audits are conducted to identify system vulnerabilities.

7.2 Organisational Security Measures

• Only authorised staff are able to access your personal information.
• Staff receive regular training on data security.
• There is a specific plan in place to respond quickly in the event of a data breach.

Data Retention Period

xd99 stores your personal information only for as long as necessary. Data is retained and deleted according to the following policy:

8.1 Account Information

Information is retained for as long as your account remains active. Even after an account is closed, information may be retained for a defined period to meet legal obligations.

8.2 Financial Transaction Records

Financial transaction information may be retained for an extended period in accordance with anti-money laundering and legal compliance requirements.

8.3 Communication Records

Records of customer support communications are retained for a defined period for the purposes of service quality improvement and dispute resolution.

8.4 Data Deletion

Once the retention period ends, your information is securely deleted or anonymised so that you can no longer be identified.

Your Rights

You have the following rights regarding your personal information. To exercise these rights, contact the xd99 customer support team:

9.1 Right to Know

You have the right to know what information we collect about you, how we use it, and with whom we share it.

9.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you have the right to request that it be corrected.

9.3 Right to Erasure

In certain circumstances, you have the right to request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

9.4 Right to Object to Processing

In certain cases, particularly for marketing purposes, you have the right to object to the processing of your information.

9.5 Right to Data Portability

You have the right to request a copy of your personal information in a machine-readable format.

Privacy of Minors

xd99's services are intended for individuals aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

Our registration process includes an age verification step. If we become aware that a minor is using our services, the relevant account will be closed immediately and any collected information will be securely deleted.

If you believe a minor is using an xd99 account, please notify our support team immediately.

Policy Changes

xd99 reserves the right to amend or update this privacy policy from time to time. You will be informed of changes in the following ways:

• The updated policy will be published on the website with the date of the most recent update noted.
• For significant changes, a notification will be sent to your registered email address.
• For notable changes, a notice may be displayed directly on the platform.

If you continue to use xd99 after any changes, you will be considered to have accepted the terms of the updated policy. We therefore recommend visiting this page regularly.

Contact

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us in the following ways:

We aim to resolve every request as quickly as possible. If a complex matter requires more time, we will let you know.

xd99 places the highest importance on the privacy of its users. This policy reflects our commitment to transparency and our dedication to protecting your information.